We want you to feel 100% satisfied with your purchase. If something’s not right, we’ve got your back. Here’s everything you need to know about our refund policy.

Our Promise to You

At CoochieClean, we stand by the quality of our products and your satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.

Refund Eligibility

To be eligible for a refund, please make sure that:

  • Your item is unused and in the same condition that you received it.
  • It must be in the original packaging.
  • You provide proof of purchase (order number, receipt, etc.). How to Request a Refund
  1. Contact Us: Shoot us an email at [email protected] within 14 days of receiving your order. Let us know what went wrong and include your order number.
  2. Wait for Instructions: Our team will get back to you within 48 hours with instructions on how to proceed. This may include returning the product to us.
  3. Send It Back: If instructed to return the item, please ensure it’s securely packaged. You’ll be responsible for return shipping costs, unless the product was defective or we made an error.
  4. Receive Your Refund: Once we receive and inspect your return, we’ll process your refund. It may take 5-10 business days for the refund to appear in your account, depending on your payment method. Non-Refundable Items

Please note that certain items are non-refundable:

  • Gift cards
  • Products purchased on final sale
  • Opened or used items (for hygiene reasons) Exchanges

If you need to exchange an item for a different product, size, or color, follow the same steps as above. Once we receive your returned item, we’ll send out your new one.

Damaged or Defective Items

If you received a damaged or defective product, we’re really sorry. Email us at [email protected] with your order number and photos of the damage. We’ll send you a replacement or issue a refund immediately.

Questions?

If you have any questions about our refund policy, feel free to reach out to us at [email protected]. We’re here to help!

Thank you for being a part of CoochieClean!. We appreciate your trust and support.

Stay Fresh. Stay Confident. Stay You.